Frequently Asked Questions
Find answers to common questions about Cetrix services, account management, payments, and more.
Account & Registration
How do I create an account?
Creating an account is simple. Visit our registration page at beta.cetrix.org/auth/register, enter your email and phone number, create a password, and verify your account. The entire process takes less than 2 minutes.
Is registration free?
Yes, registration is completely free. There are no hidden fees or charges for creating and maintaining a Cetrix account.
Can I have multiple accounts?
We recommend having only one account per user. This helps us maintain security and provide you with a better experience. If you have specific needs for multiple accounts, please contact our support team.
How do I reset my password?
To reset your password, click on the 'Forgot Password' link on the login page. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Can I change my email address or phone number?
Yes, you can update your email address and phone number in your account settings. For security reasons, you'll need to verify any new contact information before the changes take effect.
Payments & Transactions
What payment methods are accepted?
We accept various payment methods including bank transfers, card payments (Visa, Mastercard), and mobile money. All transactions are secure and processed instantly.
How do I fund my Cetrix wallet?
You can fund your Cetrix wallet by clicking on the 'Fund Wallet' button on your dashboard. Choose your preferred payment method, enter the amount you want to add, and follow the prompts to complete the transaction.
Are there any transaction fees?
Most services on Cetrix have minimal or no transaction fees. Any applicable fees will be clearly displayed before you confirm your transaction.
How long does it take to process a transaction?
Most transactions are processed instantly. For some services, it may take up to 5 minutes depending on the service provider's processing time.
What if my transaction fails?
If your transaction fails, the amount is automatically refunded to your Cetrix wallet. You can retry the transaction or contact our support team for assistance.
Services & Features
What services does Cetrix offer?
Cetrix offers a wide range of services including airtime top-up, data bundles, electricity bill payments, cable TV subscriptions, betting wallet funding, social media promotion, business registration, virtual phone numbers, and more.
Can I schedule recurring payments?
Yes, you can set up recurring payments for services like electricity bills, cable TV subscriptions, and data bundles. This feature helps you avoid service interruptions by automating your payments.
How do I buy airtime or data?
To buy airtime or data, log in to your account, select 'Airtime' or 'Data' from the services menu, enter the phone number, select the network provider, enter the amount or data plan, and confirm your purchase.
How does the social media promotion service work?
Our social media promotion service helps you grow your online presence by providing followers, likes, and engagement for your social media profiles. Simply select the platform, enter your profile details, choose a package, and complete your payment.
Can I transfer money to other Cetrix users?
Yes, you can transfer money to other Cetrix users instantly. Just select the 'Transfer' option, enter the recipient's Cetrix username or phone number, specify the amount, and confirm the transfer.
Security & Privacy
Is my personal and payment information secure?
Yes, we use industry-standard encryption and security protocols to protect your data. We are PCI-DSS compliant and never store your complete card details on our servers.
How does Cetrix protect my account?
We employ multiple security measures including encryption, secure socket layers (SSL), two-factor authentication, and regular security audits to ensure your account remains protected.
What should I do if I notice suspicious activity on my account?
If you notice any suspicious activity, immediately change your password and contact our support team. We recommend enabling two-factor authentication for an additional layer of security.
Does Cetrix share my information with third parties?
We only share your information with third parties when necessary to provide the services you've requested. We never sell your personal data. Please refer to our Privacy Policy for more details.
How can I enable two-factor authentication?
To enable two-factor authentication, go to your account settings, select 'Security', and follow the prompts to set up 2FA using your preferred method (SMS or authenticator app).
Support & Troubleshooting
How can I contact customer support?
You can reach our customer support team through multiple channels: live chat on our website, WhatsApp at +2349034285081, email at support@cetrix.org, or by calling our customer service line.
What are the customer support hours?
Our customer support team is available 24/7 to assist you with any issues or questions you may have.
How do I report a problem with a service?
To report a problem, log in to your account, go to 'Transaction History', find the transaction in question, and click on 'Report Issue'. Provide details about the problem, and our support team will investigate.
What information should I provide when contacting support?
When contacting support, please provide your account username, the date and time of the transaction (if applicable), the service you were using, and a detailed description of the issue you encountered.
How long does it take to resolve support tickets?
We aim to resolve all support tickets within 24 hours. Simple issues are often resolved within minutes, while more complex problems may take longer to investigate and resolve.
Still Have Questions?
Our support team is here to help. Reach out to us through any of the channels below.